Shipping policy
Viveenza | Shipping Policy
At Viveenza, we are committed to providing an exceptional shopping experience for our UK customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.
Shipping Locations
This shipping policy applies to orders shipped within the United Kingdom.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (GMT/BST), Monday to Friday. Orders placed after this time will be processed the next business day.
- Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by Royal Mail.
- Transit time: 2 to 5 business days.
- Estimated delivery time: 3 to 7 business days.
Carrier Services
We ship all UK orders via Royal Mail.
Shipping Costs
Free Shipping: All orders within the UK qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team at info@viveenza.com and we'll help resolve it as quickly as possible.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number so you can follow your parcel's journey.
Questions?
Visit our FAQ page or contact us at info@viveenza.com
We do our best to reply within 1–2 business days.
COMPANY INFORMATION
Store name: Viveenza
Company name: E-Wizards Group LTD.
Company number: 16526569
Company Address: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Feel free to contact us. We're here to help and support you.
Email: Info@viveenza.com
Phone: +447460020963
MON / FRI: 09:00 AM – 06:00 PM
SAT / SUN: 10:00 AM – 05:00 PM